Computer Scan for Troubleshooting
This scan tool provides us with an extensive report of your computer to allow us to diagnose any issues the best we can. Please download the tool Speccy here. Once installed, open the tool and it will scan your computer automatically, this only takes a few seconds. You can then go to File > Save Snapshot and then upload the saved snapshot to the form below so that we can view the full details here and assist you. Full steps below:
Open Speccy and your computers details will show within a few seconds:
Save your PC snapshot:
Upload your snapshot to the form below. If we are communicating with you currently we will respond within a few minutes, after checking for the issue. Alternatively, if this is your first contact, we will generally respond within 1 hour to your message below
Most common problems
The components, operating system, security, hardware, drivers, software and processes are checked and advice is given about safety, capacity, updates, unusual behavior, etc.
Free, fast & easy to use
Running a scan is free, a matter of seconds and extremely easy to use. The scan program does not need to be installed and the results are clearly explained ordered by importance.
Anonymous & safe
No personal details are retrieved and there are no checks for illegal software. The scan only performs checks and does not make any changes to your computer.
Optional registration
If you subscribe your device, we can send you warnings that are determined after the scan and periodic information about the versions on your device and we will save your scans for you.