Mail-In Repair Service Across the UK
Not local to Brechin? You can still use CNLS Repair by sending your device to us by post. Book your repair online, package your device safely, send it to us, and we will repair, test and return it using your selected delivery option.
Sending your device by post? Choose a repair service you can trust.
CNLS Repair is trusted by 3000+ customers for console, phone, tablet, laptop and computer repairs. Based in Brechin, Angus, we offer local repairs and UK-wide mail-in repair services with clear communication, careful testing and warranty on most repairs.
How Mail-In Repairs Work
Our mail-in repair process is designed to be simple, clear and suitable for customers across the UK.
Choose Repair
Select the repair service you need from our website, or contact us if you are unsure.
Place Order
Complete checkout online so we have your repair details and return address.
Package Device
Package your device safely with padding to protect it during postage.
Repair & Test
Once your device arrives, we carry out the repair and test it before return.
Return Delivery
Your repaired device is sent back using the delivery option selected at checkout.
What to Include in the Parcel
Including the right details helps us identify your repair quickly when your device arrives.
Order Number
Include your order number or printed order confirmation if you have booked online.
Your Contact Details
Add your name, return address, phone number and email address inside the parcel.
Fault Description
Briefly explain the fault, symptoms, damage history and anything you have already tried.
Passcode if Needed
Some repairs require testing. Include a passcode only if needed, or contact us for advice.
Chargers Only if Relevant
Only include chargers, cables or accessories if they are related to the fault being tested.
Photos Before Posting
We recommend taking photos of the device and parcel before sending for your own records.
Popular Mail-In Repairs
These are some of the most common repair categories customers send to us by post.
PlayStation Repairs
PS5 and PS4 repairs including HDMI, fan connector, overheating and power faults.
View PlayStation RepairsXbox Repairs
Xbox Series X, Series S and Xbox One repairs including HDMI and no display faults.
View Xbox RepairsNintendo Repairs
Switch, Switch Lite and OLED repairs including charging, screens and game card readers.
View Nintendo RepairsPhone Repairs
iPhone, Samsung and Google Pixel repairs including screens, batteries and charging faults.
View Phone RepairsPopular Mail-In Fault Guides
Not sure which repair to book? These guides explain common symptoms and the likely faults behind them.
PS5 White Light No Display
Learn what can cause a PS5 to power on with a white light but show no picture, including HDMI port, encoder, filter and board faults.
View PS5 No Display HelpNintendo Switch Not Charging
Learn what can cause Switch charging faults, including USB-C port failure, M92T36 failure, filters, fuses, battery faults and board issues.
View Switch Charging HelpSending Multiple Devices or Trade Repairs?
CNLS Repair also offers trade repair support for repair shops, resellers, refurbishers and businesses. If you need to send multiple devices, outsource board-level repairs, or arrange repeat repair work, we can discuss trade repair support before you post.
Please Remove Accessories Where Possible
Unless accessories are needed for testing, please remove cases, screen protectors, game discs, SD cards, SIM cards, memory cards and any unnecessary extras before posting. CNLS Repair is not responsible for accessories that are not required for the repair.
Mail-In Repair FAQs
Common questions about sending your device to CNLS Repair by post.
Can I send my device from anywhere in the UK?
Yes. Mail-in repairs are available across the UK. You can book online and send your device to us by post.
When do I get the postal address?
If you book online, the repair/order details will guide you on the next steps. If you are unsure, contact us before sending your device.
How quickly will my device be repaired?
Many repairs are completed the same day the device arrives where possible. Complex faults, diagnostics, liquid damage, board-level repairs or parts delays may take longer.
What postage service should I use?
We recommend using a tracked and insured postal service. Please keep your tracking number until the repair is complete and your device has been returned.
What if the fault is different from the repair I booked?
If we find a different fault or additional damage, we will contact you before carrying out extra work.
Is return postage included?
Return postage depends on the delivery option selected during checkout or agreed before repair. Please check your order details before sending.
Are mail-in repairs covered by warranty?
Most repairs include a 3-month warranty covering the repair carried out. Physical damage, liquid damage, previous repair damage or unrelated faults are not covered.
Ready to Send Your Device?
Choose your repair online, or contact us first if you are unsure which repair you need. We’ll help confirm the best next step before you post your device.
Choose Your Repair