Prepare the device
Remove loose media, back up important data where possible and record its condition.
Mail-in repairs
How to pack your device safely
Follow this guide before posting your device to CNLS Electronics. Careful packing protects it in transit and helps us identify, test and return your repair without unnecessary delays.
The essentials
Four steps for a safer delivery
You do not need specialist packaging. A sturdy box, generous protective padding and a clearly labelled booking are the important parts.
Wrap it securely
Use several layers of bubble wrap and give corners and fragile areas extra protection.
Pack the box
Fill every gap so nothing can move when the sealed parcel is gently shaken.
Send it tracked
Choose suitable insurance, retain proof of postage and keep your tracking details.
Before you pack
What to send
Please send only what we need to complete and test the booked repair.
Please include
- The device requiring repair.
- Laptop power supply/charger when sending a laptop.
- Your name and order number on a note placed inside the parcel.
- The screen passcode for phones and iPads so we can fully test the device before and after repair.
Please do not include
- Controllers, HDMI cables, TV cables, stands, docks or games.
- Phone or tablet cases, removable memory cards or SIM cards.
- Console power or display cables.
- Any other accessories unless CNLS Electronics has specifically asked for them.
Damaged or swollen batteriesIf a battery is swollen, punctured, leaking, unusually hot or otherwise physically damaged, contact us before posting. Standard postal and courier services may restrict or prohibit damaged batteries.
Packing the parcel
Protect it on every side
Parcels can be stacked, tilted and knocked during normal transport. Pack for the journey, not only for how the parcel looks when it leaves your hands.
1
Choose a sturdy outer boxUse a strong, undamaged cardboard box with enough room for padding around the complete device.
2
Wrap the deviceUse several layers of bubble wrap or equivalent shock-absorbing material. Do not allow tape to touch the device itself.
3
Protect corners and screensAdd extra cushioning around console corners, laptop edges and phone or tablet screens.
4
Fill every empty spaceUse packing paper, air cushions or more bubble wrap so the wrapped device is held firmly in the centre.
5
Seal and test the parcelUse strong parcel tape across every opening. Gently shake the sealed box—if anything moves, add more padding.
Device-specific advice
A little extra protection where it matters
Games consoles
Remove discs and cartridges. Protect corners generously and never post a console loose in its retail box or a mailing bag.
Phones & iPads
Remove the case, SIM and memory card. Protect the screen with a flat layer of card before wrapping the whole device.
Laptops
Place padding between the closed screen and keyboard, protect all edges and pack the power supply separately within the same box.
Controllers
Wrap the controller fully, taking care not to place constant pressure on analogue sticks, triggers or shoulder buttons.
Phone and iPad passcodes
We need access to the device so its main functions can be checked before and after the repair.
- Include the screen unlock passcode on the note with your name and order number.
- You may set a temporary screen passcode before posting and change it again after the device is returned.
- The passcode is used only for repair-related inspection and testing.
- Never send Apple ID, Google account, email, banking or other account passwords.
- Back up important data before sending whenever possible. Repairs are handled carefully, but a backup is always recommended.
Sending your parcel
Tracked, insured and clearly identified
Use the delivery address supplied with your booking and check that the service you choose provides enough compensation for the device’s value.
Use tracked delivery
Choose a tracked postal or courier service and keep the receipt and tracking number until the repair has been returned.
Check the insurance
Ensure the carrier’s loss and damage cover is appropriate for the device. Some services exclude or limit electronic items.
Label it carefully
Remove old labels from reused boxes. Place your details inside, but avoid advertising the parcel’s contents or value on the outside.
Once it reaches us
What happens after arrival?
Your device will be matched to the booking information supplied inside the parcel. We’ll inspect it and complete the booked repair, contacting you if testing reveals an additional fault or anything else that needs your approval.
Return-delivery time is separate from the workshop turnaround estimate.
Ready to book your repair?
Choose your device and repair service to begin your mail-in booking.