Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. This includes being in immaculate condition and unopened.
Please note that the majority of products we stock come with a manufacturers warranty which we have to adhere to.
Any items that are deemed to have customer induced damage (i.e bent pins on a motherboard, RAM slot damage, PCIe slot damage, screw hole damage, broken pins on any connectors) will be processed under a chargeable repair once inspected by the manufacturer.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, please log into your account and select refund next to your order. You can then send the request directly to us from there by filling in the required details. Any reason other than faulty, will mean no refund of the shipping option you selected and you will be required to ship the item back to us at your own cost.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error and has been authorised by the supplier directly. This can be to a maximum of 20% of the initial cost.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@cnlselectronics.co.uk.
Shipping returns
To return your product, you should mail your product to: CNLS Electronics, 2 Mountskip Road, Brechin, DD9 6BY.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@cnlselectronics.co.uk.co.uk for questions related to refunds and returns.