CNLS Electronics Warranty
Most repairs carried out by CNLS Electronics include a 3-month warranty covering the specific repair completed. This page explains what is covered, what is not covered, and what to do if you have an issue after repair.
What Our Repair Warranty Means
The warranty is designed to cover faults directly related to the repair we carried out. It does not cover new damage, unrelated faults, misuse, liquid damage, or issues caused by another repair attempt.
Repair Work Covered
The warranty covers the specific repair carried out by CNLS Electronics, such as a replaced port, screen, battery, connector or component.
3-Month Period
Most eligible repairs are covered for 3 months from the date the repaired device is returned or collected.
Inspection Required
If a fault is reported, the device may need to be inspected to confirm whether the issue is related to the original repair.
Mail-In Repairs
Mail-in customers can contact us for warranty advice. Devices may need to be posted back for inspection.
Liquid Damage Exclusions
Liquid damage repairs and devices with liquid damage can be unpredictable and may have limited or no warranty depending on the repair.
New Damage Not Covered
New drops, impact damage, cracked screens, bent ports, broken connectors or further liquid exposure are not covered by repair warranty.
What Is Covered?
- The specific repair carried out by CNLS Electronics.
- Failure of the replacement part or repaired component under normal use.
- Repair-related issues reported within the warranty period.
- Workmanship issues directly connected to the original repair.
- Eligible mail-in repairs where the fault is confirmed as warranty-related.
What Is Not Covered?
- New physical damage after the repair.
- Liquid damage or corrosion, unless specifically agreed in writing.
- Unrelated faults not connected to the original repair.
- Damage caused by misuse, drops, pressure, bending or forced cables.
- Repairs attempted by another person or repair shop after CNLS Electronics.
- Software issues, account locks, passwords, bans or user data problems.
- Consumable wear or faults caused by poor handling after repair.
Important Warranty Notes
Warranty decisions are made after inspection. If the device shows signs of new damage, liquid exposure, tampering, unrelated failure or a fault not connected to the original repair, the issue may not be covered. We will always explain our findings clearly before any further chargeable work is carried out.
How to Make a Warranty Claim
If you believe your device has developed the same fault again, contact us with your repair details and a description of the issue.
Contact Us
Send your name, order number if available, and the repair that was carried out.
Describe Fault
Explain what is happening, when it started and whether anything changed after repair.
Send Photos
Photos or short videos can help us understand the issue before inspection.
Inspection
The device may need to be dropped off or posted back so we can inspect it properly.
Outcome
We confirm whether the issue is warranty-related and advise the next step.
Repair Warranty FAQs
Common questions about CNLS Electronics warranty cover.
How long is the repair warranty?
Most repairs include a 3-month warranty from the date the repaired device is returned or collected.
Does the warranty cover the whole device?
No. The warranty covers the specific repair carried out by CNLS Repair. It does not cover unrelated faults or future damage to other parts of the device.
Are liquid damage repairs covered?
Liquid damage repairs may have limited or no warranty because corrosion can continue to develop and cause further faults. Warranty terms may depend on the device condition and repair carried out.
What happens if my device is damaged again?
New damage after repair is not covered. This includes drops, cracked screens, bent ports, pressure damage, liquid exposure or damage caused by misuse.
Can I open the device or take it elsewhere?
If the device is opened, modified or repaired by someone else after our repair, the warranty may become void. Please contact CNLS Repair first.
Do I pay postage for warranty returns?
For mail-in repairs, postage arrangements may depend on the situation and whether the issue is confirmed as warranty-related. Please contact us before sending a device back.
Have a Warranty Question?
Contact us with your repair details, order number if available, and a clear description of the issue. We’ll advise whether it may be covered under warranty and what to do next.
Contact CNLS Repair